{"id":438961,"date":"2024-04-07T03:41:00","date_gmt":"2024-04-07T03:41:00","guid":{"rendered":"https:\/\/haftavasool.com\/haftavasool\/blog\/2024\/04\/07\/video-passenger-gets-broken-window-seat-on-air-india-flight-airline-responds\/"},"modified":"2024-04-07T03:41:00","modified_gmt":"2024-04-07T03:41:00","slug":"video-passenger-gets-broken-window-seat-on-air-india-flight-airline-responds","status":"publish","type":"post","link":"https:\/\/haftavasool.com\/haftavasool\/blog\/2024\/04\/07\/video-passenger-gets-broken-window-seat-on-air-india-flight-airline-responds\/","title":{"rendered":"Video: Passenger Gets Broken Window Seat On Air India Flight, Airline Responds"},"content":{"rendered":"

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The engineer could not fix the broken seat, the passenger claimed.<\/p>\n<\/div>\n

A passenger on a Delhi-Bengaluru flight\u00a0slammed Air India after receiving a broken window seat\u00a0despite paying\u00a0additional money for it. The incident happened on Thursday, April 4 when the passenger noticed the broken seat, following which the airline enlisted the help of an engineer. The engineer, however, could not fix the broken seat, the passenger claimed. He further questioned Air India for their poor services and asked why the airline couldn’t even provide a proper seat for passengers.\u00a0<\/p>\n

“Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn’t. Is this what I paid the flight fare for? Can’t I at least expect a proper seat after paying so much?” the passenger wrote on X and also tagged\u00a0Directorate General of Civil Aviation and Ministry Civil Aviation.\u00a0<\/p>\n

See the post here:<\/strong><\/p>\n

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Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn’t. Is this what I paid the flight fare for? Can’t I atleast expect a proper seat after paying so much? @airindia<\/a>@DGCAIndia<\/a>@Ministry_CA<\/a>pic.twitter.com\/j2vxlcRbnt<\/a><\/p>\n

\u2014 Name cannot be blank (@Kaijee04) April 6, 2024<\/a><\/p><\/blockquote>\n

Air India replied to the passenger’s tweet and asked him for the booking details. They later assured him that the airline would investigate the matter and take corrective action.<\/p>\n

”Hi, thank you for sharing the details. Your feedback is crucial, and we apologize for falling short of expectations. We’ll investigate the matter and take corrective action. Thank you for bringing this to our attention,” the airline wrote.\u00a0<\/p>\n

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Hi, thank you for sharing the details. Your feedback is crucial, and we apologize for falling short of expectations. We’ll investigate the matter and take corrective action. Thank you for bringing this to our attention.<\/p>\n

\u2014 Air India (@airindia) April 6, 2024<\/a><\/p><\/blockquote>\n

In January this year,\u00a0Shreyti Garg, a content creator, also highlighted the subpar in-flight facilities<\/a> despite the expensive ticket prices.\u00a0Travelling with her 2.5-year-old and seven-month-old kids, Ms Garg expressed disappointment as the in-flight entertainment and lights for three seats weren’t working, leaving her and her family in the dark. The broken seats and lack of entertainment made the journey less pleasant than expected, prompting her to share her concerns in an Instagram video.\u00a0<\/p>\n<\/div>\n